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qk111 handles your information with a clear purpose: to keep your wallet transactions, login sessions and support requests working correctly. This policy explains what we collect, how we use it, and the steps available to you — with access depending on your local law and eligible regions.
When you open an account and carry out a deposit through Nagad or Rocket, qk111 records the transaction reference, the wallet identifier linked to your account and the timestamp of that activity. We collect this to process your deposit, reconcile your account balance and respond to any payment queries you raise through support. Your name, contact detail and wallet number are held only for as long as your account remains active or as required by the applicable data retention rules in force for your eligible region — we do not keep data beyond what the operation requires. We also log browser session data — device type, IP range and page navigation — to detect unusual access patterns that could indicate unauthorised use of your account. This is a security measure, not a profiling exercise. We do not sell your personal data to third parties or share it with advertisers. Data shared with payment processors such as Nagad and Rocket is limited to what those providers need to complete the transaction you initiated. If you have a question about a specific data point held on your account, the support routes listed in this policy are the right place to start. Availability of this service depends on local law and eligible regions.
This policy covers all data collected when you register, log in or update your account details on qk111. Login session tokens, email address and any verification step you complete on the account page fall inside this scope.
Deposit and withdrawal records processed through Nagad or Rocket are covered here. The data we hold is the transaction reference, amount and wallet identifier — nothing beyond what the payment route requires to complete the transfer.
Pages you browse, game lobbies you open and session duration are logged as aggregate analytics. This data does not identify you personally and is used only to understand how the site performs, not to build an individual profile.
External links, payment provider portals and any service outside the qk111 domain are not governed by this policy. Once you leave our pages or enter a third-party payment interface, that provider's own terms and data rules apply.
qk111 gives you several concrete ways to manage the personal information we hold. You can review your account record at any time by opening the account settings page while logged in — the fields displayed there reflect the data currently associated with your profile. If a detail is wrong, such as a contact address or the wallet number linked to your account, the edit function on that same page lets you correct it directly. For data we hold that is not editable in the account interface — for example, historical transaction references or a closed-account record — you can submit a written request through the support routes listed in this policy. Where removal is permitted under the applicable rules for your region, we will action it within the timeframe stated in our response. If you have a concern about how a specific piece of your data was used, raising it through the account support channel is the right first step. We aim to respond to data queries within a reasonable period, though exact timelines depend on the nature of the request and local regulatory requirements.
Open the account settings page while logged in to see the data fields currently held against your profile, including contact details and linked wallet identifiers.
Use the edit function in account settings to update a contact detail or wallet number. Changes take effect on your next login session.
If you need clarity on a data point not visible in settings, write to us through the published support route. Include your account reference so we can locate the correct record.
Where removal is permitted under the applicable rules for your eligible region, submit the request in writing through support. We confirm receipt and follow the process set out in our response.
If you have a question about your data, a correction to request or a concern to raise, use the contact routes listed below. These are the channels visibly published on the site — we do not operate channels outside of what is shown here. Access and response timelines depend on your eligible region.
Open the chat widget from any page while logged in. Describe your data query and include your account reference. The agent will confirm receipt and route your request to the correct team.
Send your written data request or policy question to the email address published in the site footer. Include your registered contact detail and a clear description of the data matter you are raising.
The help section accessible from your logged-in account menu contains policy documents and step-by-step guidance for common data requests. Check there first before submitting a support ticket.
We apply access controls and session monitoring to reduce the risk of unauthorised account activity. Data retention follows the requirements applicable to your eligible region and is reviewed when your account status changes.
We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences through your browser settings. Disabling analytics cookies does not affect your account or payment functionality.
Login activity is monitored for access patterns that differ from your normal session profile. If unusual activity is detected, account access may be temporarily restricted while we investigate. You will be notified through your registered contact detail.
We hold account and transaction data for the period required by the applicable rules in your eligible region. When an account is closed, data is retained only for as long as regulatory or legal requirements demand, then deleted.
If this policy is updated, the revised version will be published on this page with the effective date noted. Continuing to use your account after an update constitutes acceptance of the revised terms. Contact support if you have questions about a specific change.
These questions cover what account holders typically ask about data collection, storage and their rights under this policy. If your question is not answered here, use the support routes listed above.
We collect your contact detail, the wallet identifier you register for Nagad or Rocket deposits, and login session information such as device type and IP range. This is the minimum needed to operate your account and process transactions correctly.
Your wallet number is shared only with the payment processor handling your specific transaction — Nagad or Rocket, as applicable. We do not share it with advertisers, analytics providers or any third party outside of the transaction process.
Retention periods depend on the applicable rules for your eligible region. We keep transaction and identity records for as long as required, then delete them. You can ask about the specific period that applies to your account through the support email.
The data visible in your account settings page covers most of what we hold — contact details, linked wallet and recent transaction references. For a full record request, write to us through the published support route with your account reference included.
Submit a written removal request through live chat or support email. Where removal is permitted under the rules applicable to your region, we will process it and confirm in writing. Some records may need to be retained for regulatory reasons even after account closure.
This policy governs data collected through the qk111 platform. Whether you can access the platform at all depends on your local law and eligible region — this is stated clearly in our terms. The data rules here apply to any active account regardless of where you log in from.